Privacy Policy




This privacy policy sets out how Otter Valley Poultry Ltd uses and protects any information that you give us when you do business with us.

Otter Valley Poultry Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be contacted, then you can be assured that it will only be used in accordance with this privacy statement.

Otter Valley Poultry Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Monday, 21 May 2018

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, address, phone number
  • other information relevant to customer accounts including bank details


We require this information to do business with you and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Accounting, sending/receiving payments


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will retain your personal information as long as we are doing business together.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email to

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you would like us to delete any information we are holding on then please contact us at the above address.

If you are visiting our premises we are obliged to inform you that we use CCTV recordings for security and to comply with Food Standard Agency and European Union regulations, we store images for 90 days and all the above rules apply.